Our office is open to help support you Monday to Friday, 9am - 5pm AEST. You can chat to one of us on our live chat or send us an email at hello@soilandbone.com.au. We always try to respond within 24-hours.

While we're sorry to see you go, we understand that you may not want to receive our emails all the time. To remove yourself from the list you just need to scroll to the bottom of one of our emails and click 'unsubscribe'. If you can't see the link then your email may be clipped. In that case, just click 'View Entire Message' and you should be able to see the rest.

Our online store is our primary retail experience. We are working to partner with like minded retailers to stock our products in the future which we will announce once confirmed.

You will see we have two stock statuses: Our in-stock items are ready to go and are typically be shipped within 1-3 business days and pre-order which will ship at a later date once the stock has arrived. By purchasing our pre-order stock you are able to secure your item once the stock has arrived in our warehouse.

Both ways involve the same transaction process. We will charge your chosen payment method once you have checked out, not when your item is shipped.

At the moment this isn't possible but we are working with our technical team to implement this feature in the future. If you would like us to delete your data collected through our website please contact us and we will sort this out for you.

When you purchase something from Soil + Bone you will be given the option to create an account. If you simply follow the instructions you will be able to set up your account, assign a password and your account with be activated. You will be able to view your orders, shipping and billing information.

If you are having issues setting up your account please contact us and we will send you an account initiation or the ability to reset your password.

You should be able to reset your password by clicking 'reset your password' below the sign in form. If you aren't able to find this then give us a shout by emailing us and we can help you out.

We only offer international shipping to New Zealand. There are some items that are not available for international shipping (at the checkout) and will require quoting. Please reach out to us at orders@soilandbone.com.au for a quick quote.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

We accept all major credit cards and PayPal. Unless you are combining payment with a gift card, only one method of payment is accepted at checkout. 

When you order a pre-order item you will be charged upon checkout. We do this so that you are able to secure your item the moment it arrives into our warehouse. We also keep you up to date with production and order status so you're fully aware.

We do not but if you are interested in becoming a Soil + Bone wholesaler, please get in touch.